About Steven Coles

Steven Coles, CPP.APMP Fellow is an award-winning bid and proposal authority, senior customer success leader, and a prominent Qvidian expert with more than 30 years of experience. Steven has won multi-million dollar business-to-business deals in the software, services, defence, telecommunications, and consulting sectors. 

 

Steven is the Director, Strategy & Customer Success at Upland Qvidian, driving Qvidian’s strategy and customer success programmes to deliver customer-centric growth through RFP and proposal automation and market leadership.

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Specialised in strategic growth, business winning, and organisational transformation, Steven partners with his senior leadership peers to define strategic positioning, integrate customer insights into planning, and align cross-functional teams for flawless execution.

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Steven shapes bold, data-driven strategies that anticipate market needs and strengthen Qvidian’s reputation as a trusted industry leader, collaborating with customers to achieve their strategic imperatives and driving customer success to align with the needs and desires of every stakeholder.

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He is an acclaimed builder and leader of high-performing teams, retaining and motivating top talent to deliver outcomes for businesses, teams, and individuals. By fostering an environment of clarity, growth, trust, and collaboration, he ensures that customer success teams not only achieve their goals but exceed them.

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And with a passion for giving customers that incredible "eureka!" moment, his mission is simple: help customers succeed in their business-winning mission and thrive in realising their personal goals and organisational objectives.

 

Steven is a devoted advocate for customer success, focussed on delivering exceptional results. Whether it's collaborating on innovative solutions, untangling complex challenges, or being a trusted advisor, he excels at making customers wildly successful.